Features

Discover the Tools that Drive Success

Unleash innovation and accelerate growth with our dynamic product.

Service Portal

Gain hands-on expertise in developing and customizing responsive user interfaces with ServiceNow’s Service Portal. Learn to build dynamic widgets, manage portal themes, and deliver user-centric self-service experiences.

Service Catalog

Develop and manage scalable service catalogs to streamline service offerings. Learn how to build catalog items, define workflows, and configure access controls to support enterprise-wide requests.

IT Service Management (ITSM)

Explore the foundational ITSM processes, including Incident, Problem, Change, and Request Management. Learn best practices aligned with ITIL and configure workflows to optimize IT service delivery.

IT Operations Management (ITOM)

Explore ITOM capabilities such as Event Management, Operational Intelligence, and Service Mapping. Learn how to proactively detect, analyze, and resolve IT infrastructure issues.

Human Resources Service Delivery (HRSD)

Master the configuration and deployment of HRSD modules, enabling seamless case management, employee service centers, and lifecycle event automation within your enterprise.

Integration (REST, SOAP, APIs)

Acquire practical knowledge of integrating ServiceNow with third-party systems using REST and SOAP web services. Learn scripted integrations, authentication methods, and testing techniques.

JavaScript in ServiceNow

Enhance your development skills with in-depth JavaScript training tailored to the ServiceNow platform. Learn client and server-side scripting, including Business Rules, Client Scripts, and Script Includes.

Transform Maps & Data Import

Understand the use of Transform Maps for efficient data migration and transformation. Learn to map import sets to existing tables and automate data normalization processes.

Flow Designer

Master the Flow Designer to build automated workflows with minimal coding. Understand trigger-based logic, flow actions, subflows, and orchestration for streamlined process automation.

Integration Hub

Explore IntegrationHub and its pre-built spokes to automate common business tasks. Learn to build reusable integrations and extend Flow Designer capabilities through custom actions.

Scoped Application Development

Gain proficiency in building custom applications in ServiceNow Studio. Learn best practices for table design, data models, module configuration, and publishing applications within scoped environments.

Automated Test Framework (ATF)

Develop, execute, and manage automated tests to validate functionality and minimize regression risks during updates. Learn test planning and best practices for continuous testing.

Agile Development 2.0

Learn to manage software development lifecycles using Agile 2.0. Gain experience in configuring Agile boards, managing epics and user stories, and reporting on sprint progress.

CMDB & Discovery

Understand the principles of Configuration Management and ServiceNow Discovery. Learn to populate the CMDB with accurate data and maintain CI relationships critical to IT operations.

Reports & Dashboards

Build insightful reports and visual dashboards using Performance Analytics. Learn to track KPIs, design real-time analytics, and empower stakeholders with actionable data.