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Notification in Servicenow

This video discussed about Notifications in ServiceNow - Learn how the ServiceNow platform sends notifications, how to manage user notifications, and configure inbound actions in ServiceNow.

How to trigger a Notification using Event in Servicenow

How to Create an Event in Event registry How to Create Notification using that Event How toTrigger that Event using server-side script Practical use case

How to Trigger a Notification using Flow Designer in Servicenow

In this video We will discuss about How to Trigger a Notification using Flow Designer in Servicenow

UI Action in servicenow

I am creating exiting series of UI action in servicenow, In this video I will discuss about the UI action and its configuration. Continuation of this series we will work on some very good use cases that will help you to learn Servivenow server side and browser side scripting

UI Action use case 4

I am creating exiting series of UI action in servicenow, Use case Description Create a button called Download Attachment onclick of this button it will download the attached document.

UI action use case 3

I am creating exiting series of UI action in servicenow, In this video I will about a Interview Favorite Use case Use Case Description Create a UI action in Problem table, When client confirmation is received, a button pop-up to close all incidents related to problem record

UI action & UI page Scenario based Question 2

I am creating exiting series of UI action in servicenow, In this video I will discuss about the UI action and its configuration. Use Case for this video is Assignment Group is ready on in Incident Table Only users with service desk manager role can change the Assignment group Create a button to change the assignment group, onclick of button opens a dialog box to change/ update the assignment group

Ui Action Scenario Based Question 1

I am creating exiting series of UI action in ServiceNow, In this video I will discuss about the UI action scenario based use case and its configuration. Use Case Create a UI Action button onclick of this button it will close the Incident and add it to the Incident Report table, Button will only be visible when Incident is in Resolved State

GlideAggregate Practical Use case 2

Practical use case : How to get Duplicate Records based on field value in Servicenow The GlideAggregate class is an extension of the GlideRecord class and provides database aggregation (AVG, COUNT, GROUP_CONCAT, GROUP_CONCAT_DISTINCT, MAX, MIN, STDDEV, SUM) queries. This functionality can be helpful when creating customized reports or in calculations for calculated fields.

GlideAggregate Practical Use case 1

The GlideAggregate class is an extension of the GlideRecord class and provides database aggregation (AVG, COUNT, GROUP_CONCAT, GROUP_CONCAT_DISTINCT, MAX, MIN, STDDEV, SUM) queries. This functionality can be helpful when creating customized reports or in calculations for calculated fields.

Script Include Practical Use case

Use Case : No further ticket should be assigned to a user if user already has 5 tickets in his/her queue

Script include | GlideAjax | Types of script include

Script Include Use Case 2

Use Case : onChange of Configuration Item, Related Model ID should populate in Configuration Item Model Id Field

Script Include Use Case 1

Use Case for this video is related to returning multiple value in Script include using JSON object When we select Origin task in problem table, All task details populate should in its Task section, with Task number, Priority, Assignment group , Approval state & Short Description.

Data source and Import sets in Servicenow

This video discussed about Data source in servicenow. Topics covered are : how to import data into servicenow instance. Use of Import sets. Import data from various data source as file, JDBC server, FTP, import set API. Use of Transform map, Transform scripts, coalesce.

How to import File data using Data Source

This video discussed practical implementation of Data source, Data Source use case 1 – Create a data source to transfer uploaded file data into Student Table. 2- Following validation needs to be addressed  Email should be in format of abc@gmail.com  Phone number should contain 10 numeric digits  Branch data should be validated from existing branch table  If Email exist, update the record, don’t create a new record

Email Scripts | Create Notification using Email Scripts

Email scripts in ServiceNow are used to dynamically generate content within email notifications. They are server-side JavaScript code blocks that can be referenced in email notifications to insert dynamic information

Import Data in servicenow from JDBC server using Data Sources

This video discussed about Data source in servicenow. Topics covered is: how to import data into servicenow from a JDBC server. Use of Import sets. Import data from various data source as file, JDBC server, FTP, import set API. Use of Transform map, Transform scripts, coalesce.

Service Portal Introduction | Basic to Advance

Welcome to the ServiceNow Service Portal Series! In this playlist, I’ll walk you step by step through Service Portal development in ServiceNow — from the basics to advanced concepts. Whether you’re a beginner just starting with ServiceNow or an experienced developer looking to sharpen your skills, this series will help you build powerful, user-friendly portals for your organization.

Widget Communication in Portal

This video is most important if you are learning how to code in service portal, This video explain how to pass data between HTML, client controller and server script using $scope, data , input variable Ask & learn

Most Important ng-directives used in Service Portal

ng-directives are used to handle data binding, events, and conditions. In this video I have explained most important ng-directives ng-model → Two-way binding between input fields and scope variables. ng-bind → Safe alternative to {{ }} for displaying data. ng-if → Conditionally renders/removes elements from the DOM. ng-repeat → Loops through arrays or lists and displays items.

Most Important ng-directives

ng-directives are used to handle data binding, events, and conditions. In this video I have explained most important ng-directives ng-submit → Handles form submissions. ng-show / ng-hide → Conditionally show or hide elements (kept in DOM). ng-disabled → Dynamically enables/disables elements. ng-change → Executes a function when input value changes.

Create Widget from scratch in Servicenow

🚀 In this video, we’ll walk you step by step on how to create a custom widget from scratch in ServiceNow Service Portal. Whether you’re a beginner or an experienced ServiceNow developer, this tutorial will help you understand the core building blocks of a widget, including: ✅ Creating a new widget in ServiceNow ✅ Understanding widget components (HTML, CSS, Client Controller, Server Script) ✅ Writing and testing your first custom widget

Displaying Data in a Tabular Format Using a Widget

I’ll show you how to create a custom ServiceNow widget that displays data from the Change Request table, specifically focusing on Emergency Change Requests. You’ll learn step by step how to fetch records, format them in a tabular view, and make the widget more interactive for Service Portal users. Whether you’re a beginner or looking to enhance your ServiceNow development skills, this tutorial will help you understand widget creation, client and server scripting, and data presentation in a clear and practical way.

Round Robbin Assignment in Servicenow

In ServiceNow, Round Robin Assignment ensures that tickets are automatically assigned to the right members of an assignment group without manual effort. Using the least-load method, the platform checks the number of active tickets currently assigned to each group member and automatically routes the new ticket to the person with the fewest tasks in their queue. This approach balances workloads fairly, prevents overburdening specific team members, and improves resolution efficiency by ensuring tasks are evenly distributed across the team.

After Business Rule Scenario Based Question

Create Change Task Automatically. Scenario-based questions are one of the most commonly asked types of interview questions in ServiceNow. Instead of focusing only on definitions or theory, these questions present real-world situations where you need to explain how you would analyze, design, or implement a solution within ServiceNow.

End-to-End Integration of ServiceNow with 3rd party Apps

we will explore End-to-End Integration of ServiceNow with 3rd Party Applications by using a Weather API as our example. You’ll learn how to connect ServiceNow to an external API, send requests, and extract useful information from the JSON response. We’ll walk through step-by-step configuration, including making REST calls, handling responses, and parsing the JSON data to display meaningful insights inside ServiceNow. By the end, you’ll understand how ServiceNow can seamlessly integrate with external systems and how to use that data to enhance your workflows, reports, and automation.

ServiceNow eBonding Integration | Instance-to-Instance integration

Learn how to set up ServiceNow eBonding Integration and connect two ServiceNow instances seamlessly. we’ll show you how to sync records in real time, eliminate manual updates, and automate ticket flow between instances. Whether it’s Incidents, Changes, or any custom table, you’ll see step-by-step how eBonding makes ServiceNow integrations faster and smarter. Perfect for ServiceNow developers, admins, and anyone looking to master instance-to-instance integration.

Authentication vs Authorization in ServiceNow Integrations

Differences between Authentication and Authorization in ServiceNow integrations. Learn how to securely connect ServiceNow with third-party applications, control access, and ensure data security by implementing best practices for both authentication and authorization processes.

Authentication vs Authorization in ServiceNow Integrations: Key Differences and Best Practices

ServiceNow eBonding Integration

End-to-End Integration of ServiceNow with 3rd party Apps

AI Agent in ServiceNow

AI Agent in ServiceNow Explained In this video, I explain what an AI Agent in ServiceNow is, how it works, and why it is important for building smarter workflows on the Now Platform. You’ll learn the role of AI Agents in automation, their capabilities, and how they can improve efficiency in ITSM, HR, and other ServiceNow applications. What you’ll learn in this video: What is an AI Agent in ServiceNow How AI Agent works in the Now Platform Key features and use cases of AI Agents

Create Flow Designer in seconds using NowAssist Creator

In this tutorial, we walk you step-by-step through creating Flow Designer flows effortlessly using AI assistance. Discover how NowAssist helps you generate flows faster, reduce manual effort, and streamline your workflow automation. Perfect for developers, admins, and ServiceNow enthusiasts who want to leverage AI to build smarter workflows.

NowAssist in Servicenow | Create code using prompt in Servicenow

Now Assist for Creator in ServiceNow is designed to speed up development by turning natural language prompts into ready-to-use scripts, flows, and configurations. Instead of writing everything from scratch, you simply describe what you need. It generates accurate code, complete with explanations and safety suggestions. This saves time for developers and admins working on routine tasks. You can use it for Fix Scripts, Business Rules, Script Includes, or Flow Designer actions.

AI in ServiceNow | Introduction to Generative AI, AI Agents, and Agentic AI in ServiceNow

This session provides an overview of how Artificial Intelligence is transforming ServiceNow through Generative AI, AI Agents, and Agentic AI. You will learn the fundamentals of each concept, how they differ, and their practical applications within the ServiceNow platform. From automating tasks with intelligent agents to enabling advanced decision-making with agentic AI, this introduction will help you understand the potential of AI-powered workflows and how they can drive efficiency, innovation, and business value in ServiceNow.

ACL in ServiceNow | Scripting in ACL | Scenario Based Explanation | Master video

Unlock the power of Access Control Lists (ACL) in ServiceNow with this master video! 🚀 In this session, we dive deep into scripting in ACL, managing multiple roles for a single table, and walk through a real-world, scenario-based explanation that makes ACL crystal clear. 🔑 What you’ll learn in this video: What is ACL in ServiceNow and why it’s important How to use roles, conditions, and scripts together for secure access Practical use case: managing multiple roles on one table Step-by-step scripting in ACL explained Best practices to keep your instance secure This video is perfect for anyone preparing for ServiceNow development, admin roles, or interviews where ACL knowledge is crucial.

ACL in ServiceNow | Understanding Access Control List

ACL (Access Control List) in ServiceNow controls access to data by defining who can create, read, write, or delete records. ACLs are evaluated using roles, conditions, and scripts—all must pass for access to be granted. table. ACL* → Controls access to all fields in a table. table.field ACL → Controls access to a specific field in a table. table.None ACL → Controls access to a table record (not fields).

Dictionary Override in Servicenow

What is a Dictionary Override? In ServiceNow, a Dictionary Override allows you to change the properties of a field on a child table without modifying the parent table’s dictionary definition. It’s useful when you have a table hierarchy (like Task → Incident, Change, Problem) and you want the same field to behave differently in one child table.

How ACL (Access Control List ) evaluated in Servicenow | Role & Condition based ACL

ServiceNow Scripted REST API Tutorial | POST Method Step by Step

In this video, I will guide you through creating a Scripted REST API POST method in ServiceNow with a real example. 🚀 You’ll learn step by step: ✅ What Scripted REST APIs are in ServiceNow ✅ How to create a new Scripted REST API resource ✅ Writing the POST method to insert records into a table ✅ Testing the POST call using REST API Explorer and Postman ✅ Best practices for handling data in Scripted APIs

Scripted REST API Tutorial | GET Request Step by Step

In this video, I will explain how to create and use a Scripted REST API GET method in ServiceNow with a practical example. 🚀 You’ll learn step by step: ✅ What a Scripted REST API is in ServiceNow ✅ How to create a new Scripted REST API resource ✅ Writing the GET method to fetch records ✅ Testing the GET call in REST API Explorer and Postman ✅ Best practices for Scripted APIs in ServiceNow

ServiceNow OOB Email API Explained | Postman Integration Guide

In this video, I will walk you through how to use the Out-of-the-Box (OOB) Email API in ServiceNow with Postman. 🚀 You’ll learn step by step: ✅ What OOB Email API is in ServiceNow ✅ How to fetch email records from the sys_email table ✅ How to send a test outbound email using Postman ✅ How to check and verify email logs in ServiceNow This tutorial is perfect for beginners and admins who want to test and understand ServiceNow’s built-in Email API without writing any custom code.

Use Table API with REST API Explorer in ServiceNow | Integration

Learn how to use the Table API with REST API Explorer in ServiceNow to interact with any table record. The Table API lets you perform operations like Create, Read, Update, and Delete (CRUD) on records, while the REST API Explorer provides a simple interface to test these requests without writing code. This helps you quickly build, validate, and understand API calls, making integrations and automation much easier in ServiceNow.

Prerequisites for ServiceNow Integration | Part 2

Integration in ServiceNow allows seamless connectivity between ServiceNow and other applications, systems, or platforms. It helps organizations automate workflows, exchange data in real-time, and improve efficiency. Common integration methods include APIs (REST/SOAP), MID Server, IntegrationHub, and third-party connectors. With integrations, you can: Connect ServiceNow with ITSM, HR, CRM, and ERP systems Automate data synchronization between tools Enable smooth end-to-end workflows across platforms Reduce manual effort and errors In this session, we’ll cover how to set up and configure integrations in ServiceNow, explore use cases, and understand best practices to make your integrations reliable and scalable.

Prerequisites for ServiceNow Integration

Master ServiceNow Integration

Test

This is a test contribution