Getting Started with ServiceNow -Beginner
What is ServiceNow ?
ServiceNow is a cloud-based platform that helps organizations digitize, automate, and optimize workflows making work faster, smarter, and more efficient. Originally started as an IT Service Management (ITSM) tool, it now powers multiple enterprise domains like HR, Security, Customer Service, and more.
Why ServiceNow ?
High-demand skills in global job markets
Used by Fortune 500 companies
Low code/no-code + full-stack development options
Endless career paths: Developer, Admin, Architect, Consultant, Analyst
Excellent pay and rapid growth potential.
Interview Questions
1) What is ServiceNow?
A cloud-based platform for automating business workflows.
2)Name 3 core products/modules in ServiceNow.
ITSM(IT Service Management)
CSM (Customer Service Management)
HRSD (HR Service Delivery)
3)What is the ServiceNow architecture?
Multitenant architecture built on a single data model with extensibility via custom apps.
4)Is ServiceNow SaaS or PaaS?
Both! It’s a SaaS for prebuilt apps and a PaaS for building custom apps.
5)Who uses ServiceNow?
IT teams, HR, Security Ops, Customer Service, and enterprise developers.
6) What is a table in ServiceNow?
A database component that stores records (like a spreadsheet with rows and columns).
7) What is an instance in ServiceNow?
A unique environment (like a website URL) assigned to each customer.
8) What is a ticket in ServiceNow?
A record raised to track issues, requests, changes, or incidents.
9) How do you access ServiceNow?
Via web browser using the URL <a href="https://lnkd.in/d-T5arZj/"></a>
10) Can you develop apps in ServiceNow?
Yes, using App Engine, scripting, and Studio - both low -code & pro -code.