🔍 Views in ServiceNow

➡ What they are:

- Views in ServiceNow control which fields are displayed to a user on a list or form. They essentially present a tailored version of a record.

➡ Why they're used:

- To show only relevant information to different user groups (e.g., an IT agent sees different fields on an incident form than a customer). To simplify the user interface and improve efficiency.

➡ How they work:

- You can configure different views for different tables.
- A user's role often determines which view they see.
- Common views include "Default," "Mobile," and custom views you create.

👉 Example:

- On an Incident form, you might have a "Customer Self-Service" view with only fields like "Short Description" and "Comments," while an "IT Support" view shows fields like "Assignment Group," "Priority," and "Work notes."