📋A service catalog lists the set of services offered by an organization, including IT support, IT operations, and non-IT services like HR, marketing, facilities, and more.

📝A record producer is a special type of catalog item that allows end users to create task-based records (like incident records) from the service catalog.

eg: Password reset

📦An order guide lets users request multiple catalog items at once grouped under a single request — making the process quicker and easier.