🔍What are filters in Servicenow?

➡ What they are:

- Filters in ServiceNow determine which records are displayed in a list. They define conditions that records must meet to be shown.

➡ Why they're used:

- To narrow down a large set of records to find the specific ones you need.
- To create lists of work that are relevant to a user or group.
- To build reports that show specific data.

➡ How they work:

- Filters use conditions (e.g., "Priority is High," "Assigned to David Miller") to specify which records to include. - You can combine multiple conditions using "AND" or "OR" operators. - Filters can be saved for reuse.

👉 Example:

- You could create a filter on the Incident table to show only "Active" incidents assigned to your "Service Desk" group.

📍Key Differences

Views: Control which columns (fields) you see.
Filters: Control which rows (records) you see.

📍In essence

- Views tailor the layout of the data.
- Filters tailor the selection of the data.