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We partner with leading organizations to implement, develop, customize, and support ITSM, ITOM, and Service Portal solutions—plus we publish concise learning videos on key topics for quick, future reference.
ITSM
ServiceNow ITSM (IT Service Management) describes the management of end-to-end IT service delivery to meet business goals, including the creation, delivery, and support of IT services. ITSM is the discipline of designing, delivering, managing, and improving the IT services an organization provides to its users. Key Modules of ITSM are Incident Management, Problem Management, Change Management, Knowledge Management, Request Management.
ITOM
ServiceNow ITOM (IT Operations Management) is designed to help IT teams gain visibility, control, and automation across their infrastructure and services. ITOM focuses on the health and performance of the infrastructure that supports those services. IT Operations Management (ITOM) includes the tools and processes needed to monitor infrastructure and applications, ensure service availability and performance, automatically discover and map assets, Resolve issues proactively. Key Modules of ITOM are Discovery, Service Mapping, Event Management, Health Log Analytics, Cloud Management, Orchestration and Automation.
ITAM
ServiceNow ITAM (IT Asset Management) is a suite of tools that help organizations manage the lifecycle of their IT assets in an efficient way. It's tightly integrated with ITSM and ITOM to improve visibility, reduce costs, and ensure compliance. IT Asset Management (ITAM) is the process of tracking and managing the hardware, software, and other technological assets within an organization. Key Modules of ITAM are Hardware Asset Management (HAM), Software Asset Management (SAM), Cloud Insights (part of SAM Pro), Enterprise Asset Management (EAM).
ITBM
ServiceNow ITBM (IT Business Management) is referred to as Strategic Portfolio Management (SPM) helps organizations align their IT efforts with business goals by managing projects, portfolios, resources, and finances. IT Business Management (ITBM) helps organizations plan and prioritize work, manage demand and projects, track costs and resources, align IT investments with strategic objectives. Key Modules of ITBM are Project Portfolio Management (PPM), Demand Management, Resource Management, Financial Planning, Innovation Management, Agile Development.
IRM/GRC
ServiceNow IRM (Integrated Risk Management) also known as GRC (Governance, Risk, and Compliance) is a suite that helps organizations manage risks, meet compliance requirements, and make informed decisions to stay resilient. IRM/GRC is all about understanding, assessing, and responding to risks and compliance obligations across the organization. Key Modules of IRM/GRC are Policy and Compliance Management, Risk Management, Audit Management, Vendor Risk Management (VRM), Business Continuity Management (BCM), Operational Risk Management.
HRSD
ServiceNow HRSD (Human Resources Service Delivery) is a module designed to modernize and streamline HR services through digital workflows making it easier for employees to access HR support and for HR teams to manage requests, tasks, and cases efficiently. HRSD helps HR teams, deliver consistent and personalized employee services, automate manual HR processes, Improve employee experience through self-service and case management. Key Modules of HRSD are Employee Center, Case and Knowledge Management, HR Services Catalog, Lifecycle Events, Employee Document Management, Mobile Access.
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